dosis Privacy Policy

This page describes what we collect when you use dosis and how we keep that data protected. We at dosis take your privacy seriously. We collect personal information only as needed to operate our platform, process your deposits and withdrawals, verify your identity, and support your account. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

When you register on dosis, we collect your email address, phone number, name, and residential address. During KYC identity verification, we collect government-issued ID information and may request address documentation. We also collect transaction data—deposits, withdrawals, game activity, and bet history—to comply with anti-money-laundering regulations and to operate our service. All dosis data is processed according to this privacy policy.

For questions about how we handle your data, contact our dosis support team via live chat or email. You may also request a copy of your personal information or ask us to delete your data, subject to legal and operational requirements.

What Data We Collect on dosis

We collect several categories of data when you use dosis:

• Account information: Email, phone number, password hash, full name, date of birth, residential address. This data is required to create and verify your dosis account.
• Identity verification: Government-issued ID number, ID type, ID expiry date, and address confirmation. We collect this during KYC to comply with financial regulations and to prevent fraud.
• Transaction data: Deposit and withdrawal amounts, payment method used, transaction timestamps, and beneficiary account details. We retain this data for at least seven years for regulatory compliance.
• Game activity: Bet amounts, game selections, outcomes, settlement times, and your account balance. We log this data to settle disputes, detect fraud, and audit our platform.
• Device and session data: Your IP address, browser type, device identifier, session timestamps, and login history. We use this data to detect unauthorized access and prevent account takeover.
• Support interactions: Emails, live-chat conversations, and attachments you send to our dosis support team. We retain these to resolve disputes and improve our service.

We do not collect data through cookies on dosis unless you have consented. We use cookies only to maintain your login session and to store your language preference. Third-party analytics tools on dosis do not track your personal identity—they measure aggregate platform usage (number of visitors, popular games, peak hours). You may disable cookies in your browser settings, though this may affect your experience on dosis.

How We Use Your dosis Data

We use the data we collect on dosis for specific purposes:

• Account management: We use your email and phone to send account notifications, password resets, and important updates about dosis.
• Payment processing: We share deposit and withdrawal details with our payment processors (e-wallet providers, banks) to execute transactions. Payment data is processed by certified third parties under data-protection agreements.
• Regulatory compliance: We use transaction and identity data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in jurisdictions where dosis operates.
• Fraud detection: We analyze your device data, login patterns, and transaction history to detect suspicious activity on dosis. If we flag unusual behavior, we may request additional verification.
• Dispute resolution: We use your game logs and transaction records to investigate complaints and settle disputes fairly on dosis.
• Service improvement: We use aggregate, anonymized data to understand how dosis is used and to improve our platform's features and performance.

Third-Party Data Processors and dosis

We at dosis work with third-party service providers to operate our platform. These include:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners (mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals. We share only the information needed to execute your transaction.
• Identity verification services: We may use third-party ID verification tools to confirm your government-issued ID during KYC. These services do not retain your data beyond the verification process.
• Hosting and infrastructure: Our dosis servers may be located outside Indonesia. Data stored on these servers is protected by the same encryption and access controls as on-premise systems.
• Customer support tools: Our live-chat platform logs conversations to help us resolve your dosis issues. Support data is retained for one year and then deleted.

All third-party processors we use on dosis are contractually obligated to protect your data and to use it only for the purposes we specify. We do not sell your data to marketing firms, advertisers, or data brokers.

Your Rights Regarding dosis Data

You have the right to access, correct, or request deletion of your dosis data, subject to operational and legal requirements. To exercise these rights, contact our dosis support team in writing. We will respond within fourteen days.

We may retain your data longer than you request if we are required to do so by law (e.g., AML regulations require seven-year retention of transaction records) or if we need it to resolve disputes. If your dosis account is closed, we retain your transaction history for regulatory compliance but delete personal data (name, address, phone) after one year.

How Long We Keep Your dosis Data

We retain data on dosis according to these timelines:

• Account information: Retained while your dosis account is active. Deleted one year after account closure, unless we are required to retain it for regulatory reasons.
• Transaction records: Retained for seven years to comply with anti-money-laundering regulations. This applies to all deposits, withdrawals, and game activity on dosis.
• Support conversations: Retained for one year. Older tickets are archived and then deleted unless they relate to an ongoing dispute.
• Device and session logs: Retained for 90 days. Older logs are deleted to manage storage. We retain session data longer if we detect fraudulent activity on dosis.

We do not retain data longer than necessary. If you close your dosis account and have no outstanding disputes, we delete your personal information after one year. Transaction data is retained for seven years regardless of account status to comply with financial regulations in jurisdictions where dosis operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Changes to Our dosis Privacy Policy

We may update this privacy policy to reflect changes in our practices or in applicable law. We will notify you of material changes via email at least fourteen days before they take effect. Continued use of dosis after the effective date indicates your acceptance of the updated policy. If you do not accept the changes, you may close your dosis account.

For questions about this privacy policy or how we handle your data on dosis, contact our support team via live chat on the platform or email the address listed on our About us page. We are committed to protecting your privacy and to operating dosis transparently. Our services are available only where local law permits.